Closing the Appraisal Cycle

Tyler DeHart-Krahn

When: February 23, 2017
Start Time: 1:00 pm ET
End Time: 2:00 pm ET

Host: Tyler DeHart-Krahn

Appraisals wrapping up? Join our Closing the Appraisal Cycle Webinar to learn how to close things out and make sure you have new Appraisal documents for each employee for the coming year!

We’ll Cover:

  • Know who has finished and who hasn’t
  • How to Bulk Archive Appraisals
  • How to pull a report of this year’s scores
  • How to Archive on behalf of a manager
  • What a fresh, new appraisal looks like and where to find it

Click play below to watch the video

Transcript

The following is a transcript for Closing the Appraisal Cycle, presented by Tyler Dehart-Krahn

Introduction

          Hi, I’m Tyler with Trakstar and today we’re conducting the closing the appraisal cycle webinar. Just as a quick reference, what we’ll cover today is really how you close out your appraisal cycle. Often times you see those due dates approaching, things are wrapping up you want to know how to get your account in good shape so you’re good moving forward, you’re ready to set goals or whatever it might be for the new cycle, and really getting those previous documents closed out. What we will cover today is knowing who has finished and who has not finished their performance evaluations. I’ll go ahead and show you how to bulk archive appraisals. A common question we get is managers are forgetting to archive, how do we go ahead and address that?

          I’ll show you how to pull reports of this year’s scores. We here at Trakstar, we refer to those as creating custom lists. I’ll walk to through that. I’ll show you how to archive on behalf of a manager and then I’ll show you also what’s a fresh new appraisal look like, where to find it, and sort of how to start setting goals or taking notes. Often times folks don’t quite understand that once you archive an appraisal the next cycle of the appraisal automatically opens up. Likewise it can be a little bit difficult to understand that you can not open up a new appraisal until the previous one is closed out and completed so we’ll go ahead and cover that today as well. Before we go ahead and jump into the appraisal content, I’d like to show you the Trakstar home page. Again most of you administrators are familiar, but just for your reference down the line the Trakstar support tab is a great reference.

          Our webinars are for administrators only, so we do encourage you to sign up for any that you feel might be beneficial. They can always be found here in the webinars, most of you have been able to find that. We do have a webinar coming up on auto archive. That’s going to be particularly interesting to you folks here who are interested in closing out the appraisal process. We have a new feature, we have sent out communications on it, we call it auto archive. What that does is sort of give you some options as to how you want the system to handle your final steps of the process. Matt is going to be generously walking you though that, we do encourage you if you are interested in sort of simplifying or automating the closing out of your appraisals, please do attend that if you have not. If you don’t want to attend the meeting or the webinar and would like some information, please reach out to Trakstart support and we’ll help get that set up for you and walk you through all the options that you do have access to.

Appraisal Status Reports

 

          Alright, with that said we’ll go ahead and jump into the webinar content. You can see here I am in just a classic Trakstar account. What we’ll do today is start with how you can identify sort of where to look to understand what’s going on. The first thing you want to do is find your appraisals tab and that’s always going to be your direct line to figuring out where things are in the process. If we click this drop down here you’ll notice you have access to your goals and notes appraisals, your scoring appraisals, and your archived appraisals. In this case we are going to go ahead and take a look at scoring. I do already have a question, so I’m going to go ahead and address that.

          “If the appraisal is not archived, the date expires and the new appraisal starts, is a past appraisal retrievable?” Great question. If the appraisal is not archived, even if the dates that it’s due is past, the document is still considered active. From a Trakstar perspective, we do not close out any documents, we do not archive them until they are complete. What that expiration date means, or that due date means, is that we’re going to start sending the employee and the manager, or whoever is behind in the process past due notifications. All of the past appraisals are always going to be available to you in the archive. But just again, we are never going to automatically close a document. The document must be completed and archived by the manager or through the auto archive process. The expiration again or the due date is simply there so we know when to start sending people past due notifications.

          All right, so we’ll go ahead and jump back in to the appraisals tab here, and we are under scoring. Again this is just going to be your sort of overview as what’s going on and how to understand where things are in the process. You’re able to sort by employee here, so you can see who’s still in progress. This yellow circular icon here means in progress versus this check mark means that it is complete. You’ll always be able to have an understanding sort of where things are. If in the case of Jim Halpert here there is an empty box, that means that particular employee does not have a requirement for a self appraisal. There’s nothing wrong, often times those tend to be the people that are at the top of you organizational structure or might be residing in a process that does not require any self evaluations.

          Again, things to look for are these green check marks versus this in progress symbol here. In this case you can see Kathy coworker has completed her self evaluation but her manager is still in progress. You can see here this blank box under the approver simply means that the process for approval has not been started and that cannot be started until the manager is complete. We don’t want approver approving a document that the manager hasn’t even begun quite yet. That’s always just sort of an easy way to understand where things might be in the process. You can always sort of use this as a resource to tap folks on the shoulder and say please go in there and finish, anything of that nature.

          One final symbol that I’d like to cover that we have not talked about is this red no symbol. That means that the manager has elected to override that self evaluation. We can talk a little bit about what that means further down the line. Another question we get quite often here in Trakstar is, “How can we view this in Excel or csv format?” If you would like to go ahead and export this report here that let’s you know where folks are, all you need to do is click this export button in the upper right hand corner and then you’re going to have a few options. You can export appraisals. What that’s going to do is only show you the information that is currently displayed on your screen. You can export ratings which is going to show you all of the ratings and comments for each appraisal on this list, so everything, all the information on all of these appraisals. Or you can export elements. This isn’t going to give you scoring data per say, but it will give you all of the elements that are on these performance evaluations.

 

Exporting Status Reports

 

          Since we just want a representation of the data here, we’re going to choose export appraisals. You’ll notice that sort of downloads automatically. I can go ahead and click to open up that csv and I’m going to go ahead and take a look at what that report means. I can expand these columns just for easier viewing. You’re going to have access to the employee name, the manager name, the position they hold at the time of the review, the due date of the document and then where they are. You can see here we have in progress or submitted. Again this blank box indicates that they do not have a required self evaluation. Again, you can go ahead and apply filters, so maybe I want to go ahead and only show those folks that are submitted so I went ahead and applied my filters there and I turned off everything and I can easily see that these are my folks that have submitted or have no requirement for self appraisal. Whatever the case may be.

          Again, all of your data is always able to be exported to a csv file. We always want to allow you to report on that data in anyway that you find meaningful, so we obviously have our visual representation here in Trakstar, but we do encourage you to export to a csv file is that is something that you are more comfortable with. Now that we have gone ahead and talked about how to see where folks are in the process, and also how to export that data to make the report maybe more meaningful to you, we’re going to go ahead and transition and talk about how to bulk archive appraisals.

 

Bulk Archiving Performance Appraisals

 

          Again, one of the new features we have is auto archive which is sort of going to take care of this archiving for you if you elect to utilize that feature. If you do not elect to utilize it you might rely on bulk archive from an administrative perspective, and we’ll go ahead and talk about how to do that now. What you ultimately want to do when it comes to bulk archive is find out all those folks that are done with everything in the process. For me that means I’m going to sort it by approver and bring everybody with finished approvals up to the top. That means these three green check marks mean that everything is complete. In the case of this one there was no requirement, and these have been overridden or not required as well. That means all of these at the top are complete and ready to be archived.

          You’ll notice here we have 20 in this list. We’re going to go ahead and take care of all of these that are already finished. All we need to do is select all those individual appraisals that we want to go ahead and archive on behalf of the manager. We’re going to click bulk edit in the upper right hand corner and then we’re going to have our options here at the bottom. The second to the bottom here is archive appraisals. Now again this is something that only administrators can do. Managers can archive their own appraisals but they cannot archive for another manager. We’re just going to go ahead and click archive once we’re sure. It’ll take just a moment to process because it’s going to file all those documents away, so you might see that running right here. Once we go back to the scoring you can see that those have actually not been archived and that might be because I have an error and we can view that status here.

 

Troubleshooting Appraisals

 

          Not archived until all reviews are complete. That means we have some sort of thing that has not gone right on a few of these forms. We’ll go back here to our appraisals list, and this is something you should get quite familiar with because this is something that will happen quite often. Maybe we want to go through and just eliminate the ones that we can. Again, bulk edit and then we’re going to go ahead and archive those appraisals and see if it gives us an error message again. Again wait for that to run. Zero appraisals were updated, view status here. That means that we do have something going on so we can do a little investigative work. We’ll go back to the scoring, and maybe we want to pop in and see what’s going on in Ryan Howard in particular.

          We go to our employees, we’re going to type in Howard and we’re going to go ahead and log in and see if there’s maybe something that’s gone awry. We’re going to view this appraisal here and we can see that this is just their next year’s document. Not exactly what we’re looking for. The next step is to sort of research from their manager’s perspective. That happens to be David Wallace. We’ll go ahead and log in as David Wallace. Log in as user, and see maybe what’s going on here with Ryan Howard’s appraisal. If we click we can see that in this case we actually haven’t finished the appraisal. Now this is important to not because a manager must always complete the required reviews in Trakstar otherwise it’s not going to let you archive.

          What you see also here is that the approvals have already happened, but the appraisal itself is not complete. What this means is that a change was made during the actual scoring process. If you ever call into Trakstar with a question about why can’t I archive, the number one reason is that a change was made to the form during scoring. We here at Trakstar always highly encourage all of you to not make any form changes during the score process to prevent a situation like this. What this means here is again that maybe the review was done with one form, you went ahead and changed those forms before it was archived, so it wiped out all that old scoring and shows that nothing has been done because now there’s a new form. Again it’s important to not make those form changes.

          If for some reason you do make that change and you get an error that looks like this, all you want to do is click manage approval and we are going to go ahead and cancel that approval here. It opens it back up for the manager to go ahead and start that work. We’ll go ahead and log in and you can see the manager can now score that appraisal. I have a very simple form for the demonstration today so I’ll just quickly go through and score that as the manager. We can pretend that this is the manager doing it, and once I’m done I will resubmit it for that approval. I’ll go back to the appraisal workshop and I’ll go ahead and send that document for approval.

          Again, we always want to say don’t make those form changes during the final process, but it does happen. We’ll go ahead and select our approver and send this on the process. Again you might encounter that. I wanted to show you that because that is something that does happen fairly often. I won’t waste our time trying to go through and score these appraisals today, but please do take note of that. Again we walked through sort of bulk archiving, the process of bulk archiving, what happens if we get an error, and the things to investigate. One other thing we want to talk about now is how to cancel the routing. One common thing we see here at Trakstar is there’ll be a lot of folks that are somewhere in the approval process which is preventing the administrator or the manager from archiving the document, and maybe that approver is simply overwhelmed. Maybe there’s something else going on. We might want to cancel those approvals and go ahead and archive the document.

Cancel Approvals to Archive an Appraisal

 

          You can see here, we have these folks where the approval is in process, but we want to go ahead and archive those appraisals to get the next cycle open. I’ll select those users. Again I’m going to click bulk edit up top, and we’re going to go ahead and cancel those approvals. Again this is only a function for administrators. Go ahead and click cancel approval and that will run for just a moment as it goes and cancels all those approval requests. You can see this time five appraisals were updated, zero were not updated. If we go back to scoring we can see all of those folks without the approvals. You’ll notice here when we canceled those approvals it did take away some of the manager’s scoring because again that indicated the form change. If we wanted to find out where folks were we could also grab these other ones and we can bulk edit and cancel those approvals and also have a better idea of where that form change might have caused some issues in our process.

          Again it’s always worth it to take a poke around and really try to understand what might be holding up your cycle. If we go here you can see that in fact was the problem. We had made some form changes which led to the manager’s reviews not actually being completed. Now what we want to do is go ahead and sort by manager and bring the manager completed to the top. We can see in this case we only have one appraisal to archive. Ryan Howard had his appraisal overridden but the manager is complete so we’ll go ahead and select this, we’ll bulk edit, and we’ll archive that away. All right, so once that’s complete we’ll go ahead and go back here. You can see that we got rid of one and now we have some work to do. In the case of all of these here where the manager has not completed it, you clearly want to communicate with your manager that they still have work to do.

 

Incomplete Manager Reviews

 

          Now in the case here at this very one at top that is complete by the manager, but Andy Bernard has not finished, we have a few options. One of the things we can talk about is how to finish on behalf of a manger. Manager’s do have some options, and you as an administrator can help facilitate those options. You can either override the requirement for a self appraisal from the manager perspective. You can cancel the routing which we just did together, and then we can go ahead and archive for the manager just to keep things moving. What we want to do in this case is sign in as Michael Scott and take a look at what might need to be done. You can see that I’m actually in that as an administrator so I’m going to toggle into my user view.

          Here I am as Michael Scott, and we have Andy Bernard’s here so we’re going to go ahead and click on the appraisal workshop. You can see that Michael is complete with that self evaluation, so all we need to do here is click override if we wish and this Trakstar will ask are you sure you want to override the employee’s self appraisal? We will go ahead and click yes in that respect. You can see here now that it’s been overridden, the manager is 100% complete. We can either send it for approval, so if you do in fact find it important to receive those approvals you can go ahead and force that for the manager and select the approvals, or if we are done at this point and say no need for the approvals, we can toggle back to our administrative view, go back into our scoring appraisals, and see the progress that’s been made.

          Now that appraisal has been overridden, and since we are in administrator again we can go ahead and create, excuse me, a forced archive for this. No need to get those approvals. I’m going to bulk edit and I’m going to go ahead and archive that appraisal as well. All right, we’ve talked about a few different options on how to manage appraisals. You can see here in the case of this account we have quite a few left. One thing that will happen often that we sort of manage at Trakstar quite a bit is the employee’s are doing self reviews but the managers have not done reviews, and it’s now been too long of a time and we need to get new documents opened up.

Cancelling Incomplete Performance Appraisals

 

          One thing that we are able to do is go ahead and cancel these appraisals which sounds like it might be problematic but we are going to cancel those out and the reason we do this is because we are not allowed again to archive any appraisal without a manager’s score. If the mangers are not going to go in and complete those reviews and you need to open up next years’ documents, you can go ahead and cancel. That is affectively deleting that open appraisal, and one of the things we can do is create a canceled appraisals list like you see here, and that’s going to give us access to all of the canceled documents so we can go in at anytime and take a look at that self review and always know that the employee had completed it. In this case that was not a canceled one. Excuse me, a complete one so we might look for something that we did just cancel, maybe Oscar Martinez has archive data.

          Any of the archive data that you might have will be available here in the actual archive view. I do have a question, “Do the activities done on bulk edit send emails to the parties?” Absolutely. If for some reason you archive the appraisals for everyone and you do have an email reminder set up letting people know when the archive happens, that email will go out. If you bulk cancel the appraisals, that won’t necessarily send an email unless you have an email notification set up to notify folks when the approval request gets canceled. If there are any actions that trigger emails they will go out. One way to get around that if you’re doing some clean up work is to simply go to settings, company, and then going ahead and disabling your emails like they are here, that will provide any emails from going out in the system and just as a reminder any emails that would have been triggered or emails that are disabled will not be sent out when you re enable emails. They are essentially gone. When you’re trying to back on it’s not going to send a deluge of emails, it’s simply going to make sure that those emails never went out in the first place.

 

Creating Performance Appraisal Score Reports

 

          Now that we’ve talked about a few options as far as how to manage the open appraisals, we’ll go ahead and talk about creating a score report. Another common thing we’ll hear here at Trakstar support is how do we know what people are scoring themselves, or how do we get an easy manager review before the appraisals are actually closed out? Really easy to do, from any of your options in the appraisals tabs, we can go over to goals and notes, you’ll notice this new appraisal list here in the upper right hand corner. All we need to do is go ahead and click new appraisal list and then go ahead and give it a name. Here I’ll say score report. Give it a description, so I might say 2016 2017 score report. Whatever meaningful to you. You’re going to be able to decide who gets to see this.

          Is it just the administrators that get to see this, or do you want to give managers the ability too, or maybe just managers which will default to administrators as well. Generally whatever managers can see administrators can always see. Or you can not select either of these boxes and say it’s a report that I just want for myself, meaning no other administrators see it, just me. Next option you’ll have are filtering. I’ll go ahead and click this drop down and I’m going to say appraisal state in this case, and I want to find out the scoring data for those appraisals that are both in scoring and are archived. They might be a combination of both. I’m going to to ahead and add another filter, and maybe encapsulate all the appraisals that had a due date before the end of February of 2017. Then I also want to add another filter and say that had a due date after, and maybe I want to set a two year span, so 228, 2015. Again all of the filtering is entirely up to you, you’re just sort of telling Trakstar which documents to pull.

          Once we get our filtering completed, we’ll go down and talk about the appraisal fields we want to add to the report. You can see here we’re going to get the employee first name, the manager first and last name, the position they held at the time of the review, the original due date of the document itself and then  we can start adding different columns. Maybe we want what the employee scored themself, and then what the manager scored themselves, so we can find that here. Maybe we had some multi raters and we want to find out the average multi raters score as well. We can just say average multi raters score. That’s going to pull all those columns into the report, and then once you are complete you’ll click save here at the bottom. That’s going to create the appraisal list for you. If you look here you’re going to understand this green check mark indicates that it’s been archived. This yellow circular means that the appraisal is still in progress. You’ll notice all of the data that has been completed is there and is available for you to see.

          Not only will this report be available for you to see in Trakstar, but it’s also going to be exportable to a csv file. Again if you have your own internal reporting, one of the things we often hear is you want a blended score between the employee score, the manager score and the average multi raters score. You can create an excel, again click export appraisals from this list. We can open that up, and you might run your excel formulas accordingly. Clearly there’s no multi rater data here so that might be a column that was not useful. We can remove that. We can just have our manager’s score and then all of the other information. Maybe we have a formula that we want to run here. I’m not going to go ahead and do that but you get the idea. Once you create that custom list you’re also free to go ahead and run any sort of reporting on the data that you feel might be beneficial in excel or csv environment.

 

Cancelled Appraisals Reports

 

          Another type of report that we often want to see and I happen to have it already created for this because I wanted to be able to show you is the canceled appraisals list. Often times we’ll set that up for folks, and it is not part of Trakstar moving forward. If you are a new customer in the last six months it is very likely that this is already a part of your account. If you’re an older customer and you haven’t had help setting up a canceled appraisals list I’ll go ahead and walk you through how to set that up now. Again we just want to go ahead and click new appraisal list. We want to go ahead and call this canceled appraisals. Maybe we have the same. Again since this is all the canceled documents, lets make it visible to all other administrators and then we’re just going to choose appraisal state and say canceled.

          That’s all we need to add there and then in the bottom right hand corner we’ll click save and you can see here that’s as easy it is to set up a canceled appraisals. It’s going to give you access to all those documents that have been canceled at anytime. Now it is important to note that we cannot bring a canceled appraisal back. That is why when you cancel a button says deter, but again we always try to give you access to your data here at Trakstar, so we do retain a copy, we’re just not able to make it active again. If you accidentally cancel an appraisal we can help you get the data but we cannot make that appraisal active again. Again, very common question that I’d like to go ahead and let you know about.

 

New Appraisals and Your New Review Cycle

 

          The final thing we’ll talk about today is what a fresh new appraisal looks like and where to find it. Once the appraisal are archived, Trakstar will automatically open up the next year’s appraisal for your employees and managers. A quick way to find out who has a new appraisal opened up is under the appraisals tab and clicking goals and notes. You can see these are all the folks who are not in a scoring mode, they are in that goal setting and note taking depending on the function that you use in Trakstar. You can see these ones don’t have a review due until November. You as an administrator can take a peek in and sort of what’s going on. If there’s any notes associated with the document, what’s been set up, any goals that might have been laid out, or you can go ahead and toggle into the employee view and take a look at it from their perspective.

          We had a review open for Toby, so we’ll go ahead and log in as Toby. You can see there is a current appraisal for Toby that he is able to start taking notes on. One of the things that people might say is there’s no review document for me. You can always toggle into their view and take a look and make sure there is a document. For your own reference as an administrator, if there is an employee in Trakstar and they are assigned to a manager they will generally have some sort of review open for them, it’s just a matter of helping them find it. Again if we go back to our Michael Scott administrator. Easiest way to find out what an appraisal looks like and where it is is under goals and notes, and that is the phase that we refer to as non scoreable. The documents are open for them to start tracking their progress and goals on but they are not scoring and it is not their time quite yet.

          I do have one more question, “How can I change the window dates that new employees can start working on their self reviews, I want to change it from 30 days before due date to 60 days, but couldn’t find anything in the settings.” Great question, and you were on the right track and it’s great that you know that’s how you adjust the scoring window but it’s not found in settings it’s found in processes. If we were to click processes here, and we can say annual department sales with approvals, we can go and click edit and you can see the scoring window is right here on the second line. In this case all we’d want to do is go ahead and click edit and go from 30 days to 60 days and click save. Trakstar’s always going to let you know increasing the window may cause appraisals and goals and notes phase to enter scoring. That’s saying you’re making your window bigger and if someone’s due date falls in that new window it’s going to open it up for them to score just giving you a heads up.

          We go ahead and click okay, and that’s going to update your process for everyone in that process. If you do have more than one process and you want that 60 day window to sort of be universal throughout your site you will need to update it in all of your processes. We do that because some folks might have one process where they give a very limited time versus a process where they give it a lot longer of a time, but you can manage that in whatever time you see fit. Again updating your score window happens over in processes. That’s all the content I had to cover for today’s webinar. It is quite a bit. All of the actions here from bulk edits to canceling approvals and all that information is available to you on the Trakstar support site. If you have any questions about our new auto archive feature feel free to reach out to support.

          I can go ahead and cover that really quick, that again is held under processes, down under archive and if were to click edit here it’s going to give you the options so you can do not automatically archive which is the default setting for everybody at this point, we didn’t want to sort of impose the feature on you. You can set it so it will automatically archive a certain amount of days after due date. Now it is important to note that let’s say we leave it set to automatically archive 30 days after due date. If the appraisal itself is still incomplete, it’s not going to automatically archive. If there are still managers that need to finish or approvals that need to be attained Trakstar will not automatically archive it because it’s considered an incomplete document. We can also have it set to automatically archive when the approval is completed. If you have a specific approval route and once that route is complete we can have it set so that Trakstar will automatically file that away. The manger no longer has anything to do and that sort of is the easiest way to ensure that things are kept neat and tidy and are filed away when things are complete.

 

Carrying Forward Appraisal Information to the Next Cycle

 

          One final thing to take into consideration when setting up auto archive is this carry forward all measurements and goals. You can see this is going to be by default. We don’t want to overwrite any of your goal data, so if you are an organization that carries goals over year over year please do keep this checked, that’s going to make things easy for you. If you tend to start with a clean fresh goal section every year, you want to deselect this and ensure that moving forward every time you archive a document it’s going to take out those old goals and give you space to add the new goals. Once you get your preferences set up, simply click save and that auto archive feature is set up for you. Again, coming up in early March, I believe March 2nd, there will be a more detailed webinar on the auto archive process.

          The biggest goal of auto archive as a feature is to go ahead and help you automate this process so there’s less close out for you as the administrator and letting the system sort of go ahead and create that. I have one more question about the canceled appraisals list and someone not having it and asking me to demonstrate it again. I can easily do that. All you need to do and it’s the same thing for any custom list is click your appraisals tab, it will default to scoring. You’re going to go ahead and click new appraisals list. You can give it a name, so I can say canceled appraisals. Give it a description, all of the canceled. Decide who gets to see this report, we’ll say all administrators. Then for filter we’re going to choose the appraisal state and select all appraisals that are canceled. Once you do that all you need to do is go down to the bottom of your screen and click save, and you will create the canceled appraisals list that’s going to give you access to all of those old documents.

 

Conclusion

 

          You can see here now I have three versions of it. I have the one that was built in default on my site, I have the one that was slightly misspelled with an extra L, and then the one that we just created right here. It’s as easy as that. Again you just want to create a new appraisal list and determine your parameters. Again that is all the content I had to cover for today. It’s a shorter webinar. As a reminder we do have more webinars coming up and they can be found under support and webinars. Again auto archive I just touched on that if you’re interested in more detailed information, how to set it up for your organization, please do register. That is another shorter webinar, only about 30 minutes long. We also have admin housekeeping, so just sort of helping you as administrators stay on top of things like changing managers or positions, how to proxy in as users and all that.

          Then we have Trakstar rests as well, so sometimes your account might get a little out of control and you might want a little help cleaning it up. We’ll show you how to do that versus just canceling out or closing out your current cycle. Again, please stay tuned we do have coming up in Q2 a whole new set of webinars, so we do have a questionnaire that will pop up after leaving the webinar today. We use the content form that questionnaire to help create new webinars to accomplish the objectives of our administrators. So if there’s any specific feedback or anything you’re looking to learn from the webinar format, please do take a minute or two to fill out that survey. Again we really do use that as the driver to understand what our administrators need and to help reach you through webinars and creating the best possible site and the best possible user experience.

          Again there will be a short questionnaire and it should only take you a couple of seconds. I highly encourage you to spend that moment answering those questions so we best know how to help you achieve anything you might need to within the software. Again that is it for the webinar today. I’m going to go ahead and remain on the line should anybody have anymore questions for the next couple of minutes. Thank you very much, I appreciate your time this morning and feel free to reach out to support or visit any of our other webinars. Have a great rest of your Thursday.