This Subscription Agreement (together with all Order Forms and Addenda attached hereto, the "Agreement") of Applied Training Systems, Inc., doing business as Trakstar, and its affiliates (collectively, “Trakstar”) governs all access to and use of the human resources computer program, software modules and interactive computer services for human resources and management solutions and all applicable documentation of Trakstar and its affiliates, together with all related interfaces, functionality, web-services, supplements, add-on components, corrections, bug fixes, modifications, enhancements, updates, new versions or releases that Trakstar subsequently may make available (collectively, the “System”), and constitutes a legally binding agreement between the entity for whom the System will be accessed and/or used (the “Client”), including without limitation all of Client’s personnel who access or use the System, and Trakstar.
THIS AGREEMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING CLIENT’S RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO CLIENT. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SYSTEM OR ANY PORTION THEREOF. BY CLICKING ON "I AGREE" OR BY ACCESSING OR USING THE SYSTEM OR ANY PORTION THEREOF, YOU, ON BEHALF OF THE CLIENT, ACKNOWLEDGE AND CONFIRM THAT: (A) YOU HAVE FULL AUTHORITY FROM THE CLIENT TO BIND THE CLIENT TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT; (B) YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT; (C) CLIENT AGREES TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT; AND (D) CLIENT ACKNOWLEDGES THAT THIS AGREEMENT IS THE LEGAL EQUIVALENT OF A SIGNED, WRITTEN CONTRACT BETWEEN Trakstar AND CLIENT. IF YOU OR THE CLIENT WHOM YOU ARE REPRESENTING ARE NOT WILLING TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION THE PRECEDING ACKNOWLEDGEMENT AND AGREEMENT, THEN YOU MUST NOT SELECT THE 'I AGREE' BUTTON ASSOCIATED WITH THIS AGREEMENT AND YOU MUST NOT ACCESS OR USE THE SYSTEM OR ANY PORTION THEREOF; Trakstar DOES NOT AND WILL NOT GRANT YOU OR THE CLIENT ANY RIGHT OR LICENSE TO ACCESS OR USE THE SYSTEM OR ANY PORTION THEREOF.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.
This Agreement applies to Client’s subscription to the System. This Agreement is subject to change by Trakstar at any time, in Trakstar’s sole discretion, upon Trakstar’s posting a notice on this website (the “Site”) or sending Client a notice via e-mail to notify Client that this Agreement has been revised, and Client hereby consents to receiving such notice in such manner. Any changes to this Agreement will be in effect as of the "Last Updated” date referenced above (the “Last Updated Date”). Client’s continued use of the System after the Last Updated Date will constitute Client’s acceptance of and agreement to such changes. All Order Forms (as defined below) between Trakstar and Client shall be governed by this Agreement.
1.1.Order Forms. The parties must set forth those services within the System to which Client is receiving or will receive a subscription (the “Services”), together with the term of such subscription, associated fees and other terms, in a mutually approved (which approval may be evidenced in a written agreement, through a click-through agreement or through DocuSign or other reliable electronic means, regardless of whether approval occurs prior to, in conjunction with or following the Effective Date hereof), written order forms (each an “Order Form”). Hereafter, “System” shall be deemed to mean only those parts of the System necessary for Client to receive the Services to which Client has a subscription pursuant to an effective Order Form. The Services shall provide the business functionality set forth in Trakstar’s documentation, as amended by Trakstar from time to time as Trakstar modifies the System (the “Specifications”).
1.2.Access. Subject to the terms and conditions of this Agreement, including the timely payment of all fees due hereunder, Trakstar hereby: (a) agrees to make available to the personnel that Client authorizes to access and use the System (each a “User” and collectively the “Users”) non-exclusive access to the System via the Internet in accordance with the standard access protocol of Trakstar; (b) authorizes Client, on a non-exclusive, non-transferable basis, to have Users access and use the System, which will at all times reside on servers owned or controlled by Trakstar; and (c) authorizes Client, on a non-exclusive, non-transferable basis, to have Users make a reasonable number of copies of Trakstar’s standard documentation that Trakstar provides to Client from time to time (“Documentation”), in whole or in part, as required for Client to produce internal support, training or communication materials regarding usage of the System.
1.3.Limited Scope. Trakstar is providing a limited term subscription to access and use the System during the term set forth on Client’s Order Form. Client acknowledges that access to, and use of, the System is limited to the scope of the express provisions set forth in Section 1.1 and Section 1.2 above and that there are no implied licenses; all rights not expressly granted under this Agreement are reserved by Trakstar.
1.4.Restrictions. Client agrees that it will not, and will not allow its directors, officers, employees, business partners, contractors or agents to:
a.Reverse assemble, reverse engineer, decompile or otherwise attempt to derive source code from the System or any component thereof;
b.Copy, reproduce, modify, sell, lease, sub-license, market or commercially exploit in any way the System or any component thereof (including the further distribution or blank forms or templates) other than as expressly agreed to in this Agreement;
c.Use, or permit the use of, the System except for Client's internal purposes. Client agrees that it shall not provide access to or perform services for third parties using the System including, but not limited to, any service bureau, time-sharing, lease, distribution or re-sale, rental, application service provider arrangement, or any other arrangement;
d.Disclose, resell or grant access to an access code to the System or any component thereof to any third party not affiliated with Trakstar.
1.5.Updates. Trakstar may, at its sole discretion, make available error corrections, bug fixes, modifications or minor enhancements to the System (each an “Update” and collectively “Updates”) that Trakstar generally makes available to its clients that subscribe to the same Services.
1.6.Upgrades. Trakstar may develop new modules that provide new functionality or services (each an “Upgrade”) that are not part of the Services to which Client is subscribing. Client may, at Client’s discretion, purchase a subscription to an Upgrade pursuant to the terms of a new Order Form.
1.7.Certain Parts of the System.
a.Client acknowledges and agrees that certain parts of the System may be used only to transmit and store resumes (or CVs), files associated with the process of hiring a candidate (hereinafter referred to as “Candidate”), job descriptions and comments with respect to the foregoing. In such parts of the System, Client may not (i) use the Service to upload advertisements or materials other than materials regarding the candidate search process, job descriptions and comments, or (ii) transmit unsolicited information, materials or data (including, without limitation, “spam” messages).
b.Client further acknowledges and agrees that Client may not: (i) transmit any code of a destructive nature or that attempts to automatically gather information from the screen (screen scraping); or (ii) use automated systems (“bots”) to upload multiple streams of data, such as for multiple Candidates, at once. If Trakstar reasonably deems Client’s bandwidth usage to be excessive (as determined solely by Trakstar), in order to protect the responsiveness of services for all clients, Trakstar reserves the right, upon notice to Client, to reduce or disable Client’s use of this part of the System until Client can reduce its bandwidth consumption.
1.8.Right to Modify the System.
a.Trakstar provides a platform that can be configured to meet the needs of its clients without customizing the software directly as part of a one-off build for a given client. However, if Client desires specific development work, then Client will suggest the same to Trakstar and, upon Trakstar and Client executing a written order for the specific development work (“Specific Work”) for the fees set forth in such order, Trakstar will use commercially reasonable efforts to develop such Specific Work and make available the Specific Work to Client as part of the Services.
b.Trakstar reserves the right, in its sole discretion and without incurring any liability to Client, to change, enhance and otherwise modify the specifications for, and formulations and methods of provision of, the System and the Services, provided that such alterations will not materially reduce the functionality of the same. Trakstar further reserves the right, in its sole discretion, to create new products and/or services based upon or incorporating the System, the Services or elements thereof.
1.9.Third Party Products and Services.
a.Client may make certain parts of the System interoperate with third-party products or services, including by way of illustration but not limitation human capital management software, virtual meeting software or document management software (collectively, “Third Party Products”). Any access to or use by Client of such Third Party Products in connection with the Services, and any exchange of data between Client and any third party provider of such Third Party Product (each a “Third Party Provider”), is solely between Client and the applicable Third Party Provider. Trakstar does not warrant or support Third Party Products, whether or not they are designated by Trakstar as “certified” or otherwise, except as expressly specified in an Order Form.
b.If Client uses a Third Party Product in connection with a Service, then (i) Client shall ensure that it has sufficient rights in the Third Party Product and its own Client Data to allow such use by the Third Party Provider and (ii) Client hereby grants to Trakstar permission to allow the applicable Third Party Provider to access the Client Data as required for the interoperation of that Third Party Product with the Services. Trakstar is not responsible for any disclosure, distribution, modification or deletion of Client Data resulting from such access by a Third Party Provider or Third Party Product.
c.Certain features of the System may interoperate with Third Party Products. If Client desires to use such features of the System, then (i) Client will obtain authorization from the Third Party Provider to have the System interface with and access the Third Party Products, and (ii) Client hereby grants Trakstar permission to have the System interface with and access the account(s), data, materials, and other information of Client on the Third Party Product (collectively, “Client’s Third Party Product Materials”) to allow such Third Party Product to interoperate with the Services. Trakstar is not responsible for the operation of any Third Party Product or the availability or operation of the Services to the extent such availability and operation is dependent upon a Third Party Product. If the Third Party Provider ceases to make the Third Party Product available for interoperation with the corresponding Service features on reasonable terms, Trakstar may cease providing those Service features without entitling Client to any refund, credit, or other compensation.
d.Client will (i) be responsible for complying (including, without limitation, ensuring that all Users comply) with this Agreement and Trakstar’s policies available at: https://www.trakstar.com/acceptable-use-policy/, each of which is incorporated into and made a part of this Agreement by reference, (ii) be responsible for ensuring that Client Data and Client’s Third Party Product Materials are at all times accurate and appropriate, are not acquired or provided to Trakstar in violation of any applicable law, policy, contractual restrictions, or other third party rights, and do not infringe or misappropriate any intellectual property or other rights of any party, (iii) use all commercially reasonable efforts to prevent unauthorized access to or use of Services, and notify Trakstar promptly of any such unauthorized access or use, and (iv) use the Services only in accordance with the Documentation and applicable laws and government regulations.
e.Parts of the System may contain links to third party websites and vendors. Any such links to other websites and/or vendors do not represent Trakstar’s endorsement, sponsorship, or approval of such websites (or any content found thereon) or vendors. Client acknowledges that Trakstar does not control such other websites and vendors. Client understands and agrees that Trakstar does not make any representation or warranty whatsoever about any third party website or vendor, or endorse the products or services offered on or by any such website or vendor. Trakstar hereby disclaims: (i) all responsibility and liability for content on third party websites; and (ii) any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) Client might provide to a third party, and Client hereby irrevocably waives any claim against Trakstar and its directors, officers, employees, agents and members with respect to such websites (including the content thereon) and vendors.
2.1.Agreement Term. The initial term of this Agreement shall commence upon the date on which Client has both (a) clicked “Accept” to this Agreement and (b) entered into an Order Form with Trakstar (the “Effective Date”) and, unless earlier terminated in accordance with this Agreement, continue until there is no Order Form in effect.
2.2.Order Form Term. The term of each Order Form shall begin on the ‘begin date’ of the applicable Order Form (the “Order Form Begin Date”) and shall continue for the duration specified on the relevant Order Form (the “Order Form Initial Term”), at which time, subject to any fee changes made by Trakstar pursuant to this Agreement, the Order Form Term shall automatically renew for subsequent renewal terms each of that number of years equal to the number of years of the Order Form Initial Term (each an “Order Form Renewal Term” and, together with the Order Form Initial Term, “Order Form Term”), unless and until either Party provides written notice of intent not to renew at least sixty (60) days prior to the end of the then-current Order Form Term.
2.3.Termination. Upon a material breach of this Agreement, the non-breaching Party may send written notice to the breaching Party informing the breaching Party of the nature of the breach and providing thirty (30) days to cure a non-monetary breach and ten (10) days to cure a monetary breach (the “cure period”). If the breaching Party does not cure the material breach within the cure period, the non-breaching Party may immediately terminate this Agreement.
2.4.Effects of Termination.
a.Upon expiration or termination of an Order Form for any reason, (i) any amounts owed to Trakstar under the Order Form before such expiration or termination will be immediately due and payable, and Client will promptly pay any and all such amounts (and with respect to any amounts not paid due to a reasonable dispute, such amounts will be paid at the time of, and to the extent required by, resolution of the dispute, together with Late Payment Fees (as defined below), if any) and (ii) all rights to access or use the Services specified in the Order Form, and the associated System, will immediately terminate.
b.Upon expiration or termination of the Agreement for any reason, (i) any amounts owed to Trakstar under all Order Forms before such expiration or termination will be immediately due and payable, and Client will promptly pay any and all such amounts (and with respect to any amounts not paid due to a reasonable dispute, such amounts will be paid at the time of, and to the extent required by, resolution of the dispute, together with Late Payment Fees (as defined below), if any), (ii) all access to or use of the Services specified under all Order Forms, and the associated System, will immediately terminate and Client and all Users will immediately cease accessing or using the without limitation any Confidential Information) of the other Party in its possession or control and (iv) Client may access and download the Client Data (as defined below) from the System and, to the extent that Client requests the same within five (5) days of the expiration or termination date, Trakstar will, at Client’s expense, assist Client in downloading the Client Data in its then-current state but in a format reasonably acceptable to Client. Trakstar will perform off-boarding activities in accordance with Trakstar’s standard procedures, a copy of which is available upon request.
c.Further, upon expiration or termination of the Agreement for any reason, Client acknowledges and agrees that, unless the parties have otherwise previously agreed in writing or Trakstar is otherwise required by law to do so, Trakstar is not obligated to retain any Client Data for longer than thirty (30) days after the date of expiration or termination and Client authorizes Trakstar to permanently delete all Client Data that remains in Trakstar's possession or control at the end of such 30 day period. Client shall be solely responsible for downloading all Client Data and complying with all data retention laws applicable to Client.
a.Client will pay Trakstar the “per seat” subscription fee set forth on the Order Form (the “Subscription Fee”), on an annual basis in advance upon receipt of invoice. Client must provide full legal name, full company name, a valid e-mail address, correct billing information and any other information requested, including any changes in this information throughout the term of the contract, in order to complete the payment process. Client acknowledges and agrees that if Client adds additional seats at any time(s) during the term, then Trakstar may invoice Client for such additional seats at the then-current Subscription Fee. All Subscription Fees are non-refundable with the exception of circumstances in which Client terminates this Agreement for Trakstar’s material, uncured breach in accordance with Section 2.3 above, in which case Client shall receive a pro-rated refund of the prepaid Subscription Fee for the remainder of the Contract Year (as defined below).
b.Client acknowledges and agrees that Subscription Fees, which are the fees paid for each “seat,” are fixed for each Contract Year during the term (provided that Client understands that it will be required to pay for additional seats that it adds at any point(s) during the term), where “Contract Year” means each 12-month period during the term of the applicable Order Form, with the first Contract Year commencing on the effective date of such Order Form and each subsequent Contract Year commencing on the annual anniversary of such effective date. Trakstar may change the Subscription Fees for the next Contract Year upon providing at least seventy-five (75) days’ notice to Client. Trakstar may provide such notice by e-mail, posting to the Site or posting on the System itself, and Client hereby consents to receiving such notice in such manner.
a.Client will pay all invoiced amounts to the extent not subject to reasonable dispute within thirty (30) days of the date of invoice unless otherwise expressly set forth in the applicable Order Form. Client will pay all invoiced amounts for subsequent years as set forth in the applicable Order Form within thirty (30) days of the date of invoice unless otherwise expressly set forth in the applicable Order Form. Client will pay all withheld invoiced amounts that had been subject to reasonable dispute to the extent and at the time required by resolution of the dispute.
b.Until paid in full, all amounts that are not subject to good faith dispute that are not paid within thirty (30) days of the date of invoice may, at Trakstar's discretion, bear an interest charge at the lesser rate of twelve percent (12%) on an annualized basis or the maximum amount permitted under applicable law (the "Late Payment Fee"). With respect to amounts that were subject to good faith dispute, Client will promptly pay such amounts to the extent required by and at the time of the dispute resolution, together with the applicable Late Payment Fee, if any.
3.3.Taxes. All Subscription Fees are exclusive of, and Client will be responsible for, all taxes (including without limitation sales, value-added and similar taxes), duties and the like, other than taxes based upon or calculated by Trakstar's net income.
4.1.Availability; Service Level Exceptions. Trakstar shall use diligent, commercially reasonable efforts with the objective of making the System available to Client at least 99.5% of the time, subject to the following exceptions (“Service Level Exceptions”), for which Trakstar will not be liable:
a.periodic maintenance procedures, enhancements, repairs or corrections with respect to the System or server(s), as deemed necessary by Trakstar (which Includes but is not limited to, infrequent product updates and improvements);
b.periods during which Trakstar has suspended Client’s access to the System as a result of Client’s material breach of this Agreement, which includes without limitation failure to make timely payment of amounts that are due and are not subject to reasonable dispute, provided that Trakstar notifies Client of such material breach and Client does not cure such breach within ten (10) days of receipt of notice;
c.acts or omissions of Client or its Users that cause the service level shortcoming or failure, which by way of illustration but not limitation include Client’s misuse of the System, scheduled or unscheduled outages of the User’s internet browser, known and persistent slow response time on a User’s internal network, or problems with the User’s computer hardware, telecommunications system or electricity; or
d.causes beyond the reasonable control of Trakstar or that are not reasonably foreseeable by Trakstar, including interruption or failure of telecommunication or digital transmission links, delays or failures due to Client’s Internet Service Provider (ISP), hostile network attacks, network congestion or other Force Majeure Event (as defined in Section 13 below).
4.2.Client Obligation. Client agrees that it shall notify Trakstar immediately if Client suspects the System is unavailable due to a fault of Trakstar. In such notice, Client shall provide reasonable information as requested by Trakstar for proper diagnosis and repair.
4.3.Outages. For purposes of this Agreement, an “Outage” occurs when the System is unavailable to Client in Client’s hosted production environment for a reason other than a Service Level Exception and such unavailability causes the System not to meet the 99.5% availability objective (with any Service Level Exception time not counted toward the unavailable time). If an Outage occurs in three (3) consecutive months, then Client may terminate this Agreement upon providing written notice to Trakstar, provided that Client must exercise this right to terminate within thirty (30) days of the latest consecutive Outage or the Agreement will be considered in good standing.
5.1.First-Line Support. Client shall provide first-line support to its Users. Client shall appoint an “Internal Administrator” and notify Trakstar in writing regarding the Internal Administrator’s name and contact information. The Internal Administrator shall be responsible for: input of all Client-related information and data, User ID information, and organizational structure (including without limitation accurate job titles and/or roles, which will be used in connection with role-based access to the System); and training of Client’s Users. All User questions regarding the functioning of the System shall be directed first to Client’s Internal Administrator.
5.2.Second-Line Support. Provided that Client is current in its payment of Subscription Fees under this Agreement, Trakstar shall provide its standard technical support and maintenance to Client, solely through Client’s Internal Administrator, during Trakstar’s normal business hours (9:00 AM-8:00 PM Eastern Time M-F). Trakstar may provide such support via telephone, e-mail and other Internet based technology directly to Client’s Internal Administrator. Second-line support means direct technical support of the System, including, but not limited to: (a) direct response to the Internal Administrator’s inquiries concerning performance, functionality or operation of the System; (b) a direct response to reported problems for performance deficiencies with the System; (c) a diagnosis of problems for performance deficiencies of the System; and (d) a resolution of the problems for performance deficiencies of the System. Trakstar shall also provide standard error correction and maintenance modifications to the System.
5.3.Additional Support. Notwithstanding the above, if Trakstar makes a reasonable business determination that the technical support requested by Client pursuant to Section 5.2 will entail detailed, specialized maintenance or support services different in kind or amount from those provided to other clients that subscribe to similar Services, then Trakstar shall notify Client that the requested support is considered an additional service which shall be subject to additional fees, to be negotiated.
|Response Commitments — During our Business Hours (9:00 AM-8:00 PM Eastern Time M-F).|
|Severity Level||Description||Communication Schedule|
|Critical||The Services are non-operational, or Users cannot access the System.||(post hourly)|
|High||The Services are operational with functional limitations or restrictions but there is minimal business impact.||(post every 4 hours)|
|Standard||The Services are operational with functional limitations or restrictions that are not critical to the overall System operation, and the issue has a moderate impact on the functionality of the Services.||(post as required)|
Trakstar shall employ industry standard practices, using technical and organizational security measures customarily adhered to within the industry, to ensure the security, confidentiality and integrity of all Client data and other information or materials transmitted to or stored on the System by or on behalf of Client or any User (“Client Data”). Trakstar shall make backups of the Client Data in the System on a daily incremental basis during the week on a rolling, 7-day basis, and a full backup each weekend.
7.1.Client is responsible for all activity occurring under its account and will comply with all applicable local, state, national and foreign laws, treaties, and regulations in connection with its access or use of the System, including those related to data privacy, data security, international communications and the transmission of technical or personal data. Client will be solely responsible for ensuring that its Users receive sufficient training to enable proper access or use of the System. Client will be solely responsible for, and will bear the cost of, providing all equipment, facilities and connectivity, including without limitation any Internet access or telecommunications services, necessary to use and access the System.
7.2.A Client’s Users will access the System through Single Sign On (SSO) or non-SSO. If Client is to access the System through SSO, then Client will be responsible for administering the User credentials. If Client is to access the System through non-SSO, then as part of the registration and account creation process, each of Client’s Users will need a unique user name (“User Name”) and password (“Password”). User may not select a User Name that is identical to that used by another person or use a User Name that, in the sole opinion of Trakstar, is offensive or inappropriate. Client shall be solely responsible for its Users’ maintaining the confidentiality of Passwords. Client is solely responsible for all usage or activity on Client’s account, including but not limited to use of Client’s account, Client’s User Names, and Password by any third party. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Client’s account, in Trakstar’s sole discretion, and Trakstar may refer Client to appropriate law enforcement agencies.
a.For purposes of this Agreement, “Confidential Information” means (i) with respect to each party, all nonpublic, business-specific information disclosed or otherwise made available under this Agreement (but in all cases excludes Personal Information, which is addressed in Section 8.2 below) that relates to the provision or receipt, respectively, of the Services or either party's suppliers, affiliates, investors, customers, products and/or services, pricing, research and development, technology, intellectual property, financial data, or operations and that is clearly identified as confidential at the time of disclosure or that, in light of the nature of the information itself or the circumstances surrounding its disclosure, ought in good faith to be deemed confidential, and (ii) with respect to Trakstar, the System and the Documentation.
b.Obligations. Client agrees to disclose to Trakstar only that Confidential Information of Client that is reasonably necessary to enable Trakstar to provide the Services, and Trakstar agrees to disclose to Client only that Confidential Information of Trakstar that is reasonably necessary to enable Client to receive the Services. The party receiving Confidential Information (the "Receiving Party") from the other party (the "Disclosing Party") will not use any Confidential Information of the Disclosing Party for any purpose other than the provision and receipt of Services under this Agreement, respectively, in accordance with all terms and conditions of this Agreement. Further, the Receiving Party will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement and who are under a duty of confidentiality no less restrictive than the Receiving Party's duty hereunder. The Receiving Party will protect the Disclosing Party's Confidential Information from unauthorized use, access or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. Client also agrees not to: (i) disclose to third parties (whether in writing or orally) any benchmark test data related to the System; and (ii) use Trakstar’s Confidential Information to create, or have a third party create, any computer software or documentation that is substantially similar to the System software.
c.Termination of Obligations. The Receiving Party's obligations under this Section 8.1 with respect to any Confidential Information of the Disclosing Party will terminate if and when the Receiving Party can document that such information: (i) was already lawfully known to the Receiving Party at the time of disclosure by the Disclosing Party; (ii) is disclosed to the Receiving Party by a third party who had the right to make such disclosure without any confidentiality restrictions; (iii) is, or through no fault of the Receiving Party has become, generally available to the public; or (iv) is independently developed by the Receiving Party without access to, or use of, the Disclosing Party's Confidential Information. In addition, the Receiving Party will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is: (1) approved in writing by the Disclosing Party; (2) necessary for the Receiving Party to enforce its rights under this Agreement in connection with a legal proceeding; or (3) required by law or by the order or a court of similar judicial or administrative body, provided that the Receiving Party notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party's reasonable request and expense, in any lawful action to contest or limit the scope of such required disclosure.
d.Return of Confidential Information. The Receiving Party will return to the Disclosing Party or destroy all Confidential Information of the Disclosing Party in the Receiving Party's possession or control and permanently erase all electronic copies of such Confidential Information promptly upon the written request of the Disclosing Party.
8.2.Personal Information. Client Data might include information that can be used to identify, locate, or contact an individual, alone or when combined with other personal or identifying information (“Personal Information”). Each of the party’s rights and obligations with respect to Personal Information is set forth in Addendum A attached hereto.
9.1.Client at all times has and will have sole responsibility:
a.with respect to Client Data, for the accuracy, quality, integrity, legality, reliability and appropriateness of all Client Data, and Client hereby represents, warrants and covenants to Trakstar that (i) Client has all necessary rights in all Client Data and other Confidential Information (including without limitation all intellectual property rights and trade secrets rights), and has obtained all necessary consents, made all necessary disclosures and otherwise complied with all applicable laws and regulations, including without limitation all privacy and data security laws and regulations, to transmit, input, load and use such Client Data and/or other Confidential Information that it enters into the System and to allow Trakstar to provide the Services, as are required by applicable laws, rules or regulations and (ii) Client will be responsible for all appropriate safeguards for the privacy and security of such Client Data and other Confidential Information while the same is within Client’s custody or control, including without limitation the administrative, physical and technical safeguards regarding the same while such Client Data and other Confidential Information is within Client’s custody or control.
b.with respect to any third party system, application, software or online service that Client requests Trakstar to access or use (each a “Client-Third Party System” and, collectively, the “Client-Third Party Systems”), for the quality, integrity, legality, reliability and appropriateness of all Client-Third Party Systems, and Client hereby represents, warrants and covenants to Trakstar that Client has all necessary rights in all Client-Third Party Systems (including without limitation all license and contract rights), and has obtained all necessary authorization from the relevant third parties, to have Trakstar access and use the Client-Third Party Systems pursuant to Client’s written instructions to allow Trakstar to access and use such Client-Third Party Systems in connection with the Services.
9.2.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”), the terms of Trakstar’s data processing addendum attached as Addendum A (the “DPA”), together with the Standard Contractual Clauses and Appendices thereto, form a part of and are hereby incorporated into this Agreement by this reference and apply to the extent Client Data includes Personal Information. For the sake of clarity, when interpreting the DPA, Client will be the data controller, and Trakstar will act as a data processor. In the event Personal Information is transferred from the European Economic Area (EEA), the United Kingdom and/or Switzerland, the Standard Contractual Clauses or another adequate means of protection will apply, as further set forth in the DPA. For the purposes of the Standard Contractual Clauses, Client and its applicable affiliates are each the data exporter, and Client’s acceptance of this Agreement will be treated as Client’s or its applicable affiliate’s execution of the Standard Contractual Clauses and Appendices.
9.3.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to other Data Regulations, Client shall at all times comply with the Data Regulations. For purposes of this Agreement, "Data Regulation" means any applicable data protection, privacy or similar law or regulation that applies to data processed in connection with this Agreement, including FTC Guidance, self-regulatory principles set forth by the Digital Advertising Alliance, the California Consumer Privacy Act of 2018 Cal. Civil Code § 1798.100 et seq. and other U.S. state and federal legislation relating to data privacy and security, in each instance with respect to each of the foregoing as such laws and regulations are amended and revised from time to time.
9.4.Client acknowledges that use of the Services involves transmission of Client Data and other communications over the internet and other networks, and that such transmissions could potentially be accessed by unauthorized parties. Client must promptly notify Trakstar of any suspected security breach at email@example.com. Client is fully responsible, and Trakstar has no liability, for any viruses, worms, Trojan horses, or other disabling code, malware component, or code or program harmful to a network or system (collectively, “Malware”) contained in or originating from Client Data, provided that such Malware was not introduced to the Client Data through Trakstar or did not originate from Trakstar.
9.5.Client hereby authorizes Trakstar to receive, maintain, modify, distribute and display Client Data during the term of this Agreement, solely to enable Trakstar to provide the Services to Client and as otherwise authorized under this Agreement. Client further authorizes Trakstar to collect anonymized Service information, such as usage or traffic patterns, and aggregate it with such data from other clients to generate statistical information to analyze and improve the Services and to develop, display and distribute Trakstar’s Insights benchmark and similar reports, provided that Trakstar takes reasonable measures to ensure this information cannot be associated with Client, Client’s Users, or any identifiable natural person and provided further that Trakstar may only use such anonymized and aggregate Service information in deidentified form and may not attempt to reidentify the information. Except as permitted in this Agreement, Trakstar will not edit, delete, or disclose the contents of Client Data unless authorized by Client or unless Trakstar is required to do so by law or in the good faith belief that such action is necessary to: (i) conform with applicable laws or comply with legal process served on Trakstar; (ii) protect and defend the rights or property of Trakstar; (iii) enforce this Agreement; or (iv) perform Trakstar’s obligations described in this Agreement, the Specifications or in conformance with Client’s instructions.
9.6.Client will be solely responsible where Client, a person or entity acting on behalf of Client or a User deletes, corrects, destroys, damages, loses or fails to store any Client Data.
10.1.Trakstar Property. Client acknowledges that, as between Trakstar and Client, Trakstar is and will remain sole and exclusive owner of all right, title and interest in and to the System and Documentation, and all components and portions thereof, and all other materials, information, processes and technology used by Trakstar or made available to Client in connection with the Services, and any and all improvements, enhancements, updates, upgrades and modifications to any of the preceding (whether or not made in conjunction with this Agreement) and all Specific Works, and all patent, trade secret, copyright, trademark and other proprietary rights worldwide embodied in each of the preceding.
10.2.Client Property. As between Client and Trakstar, Client is and will remain the sole and exclusive owner of all right, title and interest in and to Client’s Confidential Information and the Client Data.
10.3.Protection of Proprietary Rights. Client shall not remove or obscure any proprietary, copyright, patent, trademark, design right, trade secret, or any other proprietary rights legends from the System or Documentation.
11.1.Warranty. Trakstar represents and warrants that the System and the Services provided under this Agreement will substantially conform to the Specifications and the Documentation made available by Trakstar.
11.2.Disclaimer. Except as expressly provided in Section 11.1 above, Trakstar and its licensors expressly disclaim any and all representations, warranties and conditions of any kind or nature, express or implied, whether written or oral, including without limitation, representations, warranties and conditions of satisfactory quality, performance, merchantability, merchantable quality, durability, fitness for a particular purpose, title, non-infringement and those arising by statute or otherwise in law or from a course of dealing or use of trade. Trakstar and its licensors do not represent or warrant that: (a) the Services will meet the Client’s business requirements; (b) the Services will be error-free or uninterrupted or that the results obtained from its use will be accurate or reliable; or (c) all deficiencies in the System or any Services can be found or corrected. Some states do not allow limitations relating to implied warranties, so the above limitations may not apply to Client.
11.3.Acknowledgement. Where applicable, Client acknowledges that Trakstar has no control over, and no duty to take any action regarding: which of the Client’s Client Data the Client accesses via the System; what effects the Client Data may have on Client or any User; how Client may interpret or use the Client Data; or what actions Client may take as a result of having been exposed to the Client Data. Client releases Trakstar from any and all liability for Client having acquired or not acquired, used or not used, relied upon or not relied upon, acted upon or not acted upon Client Data obtained or obtainable through the System. Trakstar makes no representations or warranties concerning the content of any Client Data contained in or accessed through the System, and Trakstar will not be responsible or liable for the accuracy, completeness, copyright compliance or legality of Client Data contained in or accessed through the System.
11.4.Exclusive Remedy. Except for the exclusive remedy as provided above for service level commitments, and except for the exclusive remedy provided by Trakstar for infringement, for any breach of warranty or the failure of Trakstar to provide the services as required herein (a “deficiency”), the Client’s sole and exclusive remedy and Trakstar’s entire obligation hereunder shall be, at Trakstar’s option, for Trakstar to cure the deficiency or for Trakstar to refund an amount equal to the amount Client paid for the deficiency reduced by any benefit received by Client for the deficiency.
a.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ANY OF THE PROVISIONS OF THIS AGREEMENT OTHER THAN ANY BREACH OR DEFAULT OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE.
b.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL TRAKSTAR AND ITS LICENSORS BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS OR DAMAGE, LOST BUSINESS REVENUE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF COVER, DAMAGES FOR DELAY, PUNITIVE OR EXEMPLARY DAMAGES, FAILURE TO REALIZE EXPECTED PROFITS OR SAVINGS OR ANY CLAIM AGAINST CLIENT BY ANY OTHER PERSON, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER IN AN ACTION BASED ON CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, EVEN IF TRAKSTAR AND ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES AND EVEN IF THE REMEDY SET FORTH HEREIN SHALL BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
c.EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY TRAKSTAR TO CLIENT AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 12 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT.
12.2.Disclaimer. To the fullest extent allowed by law, Trakstar disclaims any liability or responsibility for the reliability, availability, or operability of the Services provided through the System. By using the System, Client acknowledge that Trakstar is not responsible or liable for any harm resulting from: (a) use of the System; (b) the temporary or permanent inability to access or retrieve any content from the System; and (c) downloading information contained on the System, including, without limitation, harm caused by viruses, worms, trojan horses, or any similar contamination or destructive program. The limitations specified in this Section will survive termination or expiration of this Agreement.
12.3.One Year Limit. No Party may bring an action, regardless of form, arising out of or related to this Agreement (other than to recover fees or expenses due to Trakstar) more than one year after the cause of action has arisen or the date of discovery of such cause, whichever is later.
12.4.Indemnification by Client. Subject to the provisions contained herein, Client agrees to defend, indemnify and hold Trakstar and its officers, directors, employees, agents, affiliates, licensors, distributors, and resellers harmless against any loss, damage, expense, or cost, including reasonable attorneys’ fees (including allocated costs for in-house legal services) (“Liabilities”) arising out of any claim, demand, proceeding, or lawsuit by a third party relating to Client’s acts or omissions related to Client’s representations, warranties and covenants set forth in Section 9.1.
12.5.Indemnification by Trakstar. In the event of a third party claim against Client asserting that Client’s use of the System infringes upon or violates any U.S. patent, copyright, trade secret, or other proprietary right, as Client’s exclusive remedy, Trakstar will defend, at Trakstar’s expense, and will indemnify Client and hold Client harmless against any loss, cost, expense (including attorneys’ fees), or liability arising out of such claim, whether or not such claim is successful. In the event an injunction or order should be obtained against use of the System by reason of the allegations, or if in Trakstar’s opinion the System is likely to become the subject of such a claim of infringement, Trakstar will, at its option and its expense, and as Client’s exclusive remedy: (a) procure for the Client the right to continue using the System; (b) replace or modify the same so that it becomes non-infringing (such modification or replacement shall be functionally equivalent in all material respects to the original); or (c) if neither (a) nor (b) is practicable, refund any prepaid subscription fees, on a pro-rated basis, for Services not rendered and terminate this Agreement. Notwithstanding the foregoing, Trakstar will not indemnify Client to the extent that the claim arises because Client altered the System or used it outside the scope of use identified in the Trakstar’s user documentation. In addition, Trakstar will not indemnify Client to the extent that an infringement claim is based upon (i) any information, design, specification, instruction, software, data, or material not furnished by Trakstar, or (ii) any system from a third party portal or other external source that is accessible to Client within or from the System (e.g., a third-party Web page accessed via a hyperlink) or (iii) based upon the combination of any system with any products or services not provided by Trakstar. This Section provides Client’s exclusive remedy for any infringement claims or damages.
Notwithstanding anything in this Agreement to the contrary, each party will be excused from performance hereunder (excluding payment obligations) for any period and to the extent that it is prevented from performing pursuant hereto, in whole or in part, as a result of delays caused by a Force Majeure Event. For purposes of this Agreement, “Force Majeure Event” means an act of God, war (whether or not actually declared), armed conflict or the serious threat of the same, hostility, blockade, military embargo, sabotage, insurrection, rebellion, act of a public enemy, riot or other act of civil disobedience, governmental act, judicial action, explosion, act of terrorism or threat thereof (including cyberterrorism), natural disaster (including without limitation asteroid strikes or volcanic activity), violent storm (including without limitation hurricanes, tornados or blizzards), atmospheric disturbance (including without limitation geomagnetic storm, solar flare or sun outage with respect to electricity grids, transformers and satellite transmissions), destruction by lightning, fire, earthquake, tsunami, flood, plague, epidemic, pan-epidemic, quarantine, civil commotion, strike or lockout or labor dispute (excluding for the avoidance of doubt strikes of Trakstar’s staff), satellite malfunction, prolonged internet outage, communications line failure or power failure.
14.1.CLIENT AND TRAKSTAR ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT CLIENT WOULD HAVE IF CLIENT WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CLIENT AND TRAKSTAR ARISING FROM OR RELATING IN ANY WAY TO CLIENT’S SUBSCRIPTION TO, ACCESS TO, OR USE OF THE SYSTEM WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
14.2.The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Mediation Procedures ("Commercial Rules"). The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
14.3.If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.
15.1.Assignment. Neither party may assign this Agreement without the other party's prior written consent (not to be unreasonably delayed, conditioned or withheld), and any purported attempt to do so is null and void, provided, however, that either party may, without requiring the consent of the other party, assign this Agreement and all of its rights under this Agreement to an Affiliate or an assignee in the event of a merger, sale of assets of the business to which this Agreement is related, or consolidation. Any purported assignment or delegation in violation of this Section 15.1 is null and void. No assignment or delegation relieves the assigning party of any of its obligations under this Agreement.
15.2.Choice of Law. All matters arising out of or relating to this Agreement are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.
15.3.Entire Agreement. This Agreement and all Exhibits hereto and Trakstar’s Acceptable Use Policy, a current copy of which can be accessed here, as well as agreements and other documents referred to in this Agreement constitute the entire agreement between the Parties with regard to the subject matter hereof and thereof. This Agreement supersedes all previous agreements between or among the Parties. There are no agreements, representations, or warranties between or among the Parties other than those set forth in this Agreement or the documents and agreements referred to in this Agreement.
15.4.Export Compliance. The Services, the System, and other Trakstar technology might be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any government denied-party list. Client further represents that it is not located, and will not access or use, or permit any User to access or use, any part of the System or Services in any U.S.-embargoed country or region (including but not limited to Cuba, Iran, North Korea, Sudan, Syria or Crimea), or access or use any part of the System or Services in violation of any applicable U.S., local or foreign export laws or regulations.
15.5.Feedback. Client may, but is not required to, provide feedback to Trakstar from time to time at its discretion, which feedback will not be treated as Client’s Confidential Information. To the extent Client does provide feedback to Trakstar, Client shall, and hereby does, grant Trakstar a perpetual, irrevocable, non-exclusive, worldwide, transferable, assignable, sub-licensable, royalty-free, fully paid-up license to use and exploit the feedback for any purpose.
15.6.Independent Contractor Relationship. The relationship between the Parties to this Agreement is that of independent contractors. Neither Party is an agent, representative or employee of the other Party. Neither Party will have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other Party. This Agreement will not be interpreted or construed to create an association, agency, joint venture or partnership between the Parties or to impose any liability attributable to such a relationship upon either Party.
15.7.Notice. Any notice, approval, request, authorization, direction or other communication under this Agreement will be given in writing and will be deemed to have been delivered and given for all purposes (a) on the delivery date if delivered by confirmed facsimile; (b) on the delivery date if delivered personally to the Party to whom the same is directed; (c) one business day after deposit with a commercial overnight carrier, with written verification of receipt; or (d) five business days after the mailing date, if sent by U.S. mail, return receipt requested, postage and charges prepaid, or any other means of rapid mail delivery for which a receipt is available. The contact information below the Parties signatures may be used by the Parties hereto.
15.8.Severability. If any term or provision of this Agreement is determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal, unenforceable, or invalid provisions or part thereof shall be stricken from this Agreement, and such provision shall not affect the legality, enforceability, or validity of the remainder of this Agreement. If any provision or part thereof of this Agreement is stricken in accordance with the provisions of this Section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in tenor to the stricken provision as is legally possible.
15.9.Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any person or entity other than Client and Trakstar.
15.10.Waivers. The failure by Trakstar to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Trakstar.
1.1.A copy of the Trakstar Data Processing Addendum can be found at https://www.trakstar.com/data-processing-addendum and will be executed with Clients to whom the UK and EU General Data Protection Regulation applies.
2.1.Definitions. The following definitions and rules of interpretation apply in this Agreement: (i) “CCPA” means the California Consumer Privacy Act of 2018, as amended (Cal. Civ. Code §§ 1798.100 to 1798.199), the CCPA Regulations (Cal. Code Regs. tit. 11, §§ 999.300 to 999.337), and any related regulations or guidance provided by the California Attorney General, terms defined in the CCPA, including personal information and business purposes, carry the same meaning in this Addendum; (ii) “Contracted Business Purposes” means the services described in this Agreement for which Trakstar receives or accesses personal information; and (iii) "Authorized Persons" means the persons or categories of persons that Client authorizes to provide Trakstar with personal information processing instructions, which includes Employees, Contractors, Applicants, Hiring Managers, Trainees, and Trainers.
2.2.Trakstar’s CCPA Obligations.
a.Trakstar will only collect, use, retain or disclose personal information for the Contracted Business Purposes for which Client provides or permits personal information access from Authorized Persons.
b.Trakstar will not collect, use, retain, disclose, sell or otherwise make personal information available for Trakstar's own commercial purposes or in a way that does not comply with the CCPA. If a law requires Trakstar to disclose personal information for a purpose unrelated to the Contracted Business Purpose, Trakstar must first inform Client of the legal requirement and give Client an opportunity to object or challenge the requirement, unless the law prohibits such notice.
c.Trakstar will limit personal information collection, use, retention and disclosure to activities reasonably necessary and proportionate to achieve the Contracted Business Purposes or another compatible operational purpose.
d.Trakstar must promptly comply with any Client request or instruction from Authorized Persons requiring Trakstar to provide, amend, transfer or delete the personal information, or to stop, mitigate or remedy any unauthorized processing.
e.If the Contracted Business Purposes require the collection of personal information from individuals on Client's behalf, Trakstar will always provide a CCPA-compliant notice at collection that Client specifically pre-approves in writing. Trakstar will not modify or alter the notice in any way without Client's prior written consent.
f.Where the CCPA permits, Trakstar may aggregate, deidentify or anonymize personal information so it no longer meets the personal information definition, and may use such aggregated, deidentified or anonymized data for its own research and development purposes as well as for other commercial purposes, such as trendspotting or benchmarking. Trakstar will not attempt to or actually re-identify any previously aggregated, deidentified or anonymized data and will contractually prohibit downstream data recipients from attempting to or actually re-identifying such data.
2.3.Assistance with Client's CCPA Obligations.
a.Trakstar will reasonably cooperate and assist Client with meeting Client's CCPA compliance obligations and responding to CCPA-related inquiries, including responding to verifiable consumer requests, taking into account the nature of Trakstar's processing and the information available to Trakstar.
b.Trakstar must notify Client immediately if it receives any complaint, notice or communication that directly or indirectly relates either party's compliance with the CCPA. Specifically, Trakstar must notify Client within [ten (10)] working days if it receives a verifiable consumer request under the CCPA.
a.Trakstar may use subcontractors to provide portions of the Contracted Business Services. Trakstar cannot make any disclosures to the subcontractor that the CCPA would treat as a sale.
b.For each subcontractor used, Trakstar will give Client an up-to-date list disclosing:
(1) The subcontractor's name, address and contact information.
(2) The type of services provided by the subcontractor.
(3) The personal information categories disclosed to the subcontractor in the preceding 12 months.
c.Trakstar remains fully liable to Client for the subcontractor's performance of its agreement obligations.
d.In the event that Trakstar audits a subcontractor's compliance with its personal information obligations, Trakstar will provide Client with the audit results.
a.Each party will comply with all applicable requirements of the CCPA when collecting, using, retaining or disclosing personal information.
b.Trakstar warrants that it has no reason to believe any CCPA requirements or restrictions prevent it from providing any of the Contracted Business Purposes or otherwise performing under this Agreement. Trakstar must, promptly after becoming aware of the same, notify Client of any changes to the CCPA's requirements that might adversely affect its performance under the Agreement.